Terms and conditions

• Summary
• Who we are
• Bookings
• Prices and payment
• Cancellations
• Changes on our part
• Your responsibilities
• Our responsibility
• Protection of minors
• Complaints and claims
• Governing law

These terms govern the use of medellindaytrip.com and the booking of Medellín Day Trip tours. By booking, you accept these conditions. If you have any questions, write to us before confirming.

1. Who we are

Inversiones Maxitours S.A.S. is the company that provides the tourism services, through its commercial establishment Viajes Maxitours. Medellín Day Trip is a Viajes Maxitours product: this site and the tours booked through it. When these terms say “we” or “us,” they mean Inversiones Maxitours S.A.S.

We are listed in the Registro Nacional de Turismo (Colombia’s National Tourism Registry) and are subject to Ley 300 de 1996 (Colombia’s General Tourism Law), Ley 2068 de 2020 (the law that updated it), Decreto 1074 de 2015 (the single regulatory decree for the commerce, industry and tourism sector) and Ley 1480 de 2011 (Estatuto del Consumidor, Colombia’s Consumer Protection Statute).

Legal name	Inversiones Maxitours S.A.S.
NIT (tax ID)	901.719.727-1
Commercial establishment	Viajes Maxitours
Product	Medellín Day Trip (day tours and the medellindaytrip.com website)
National Tourism Registry	RNT 172253
Address	Carrera 45E #70-22, interior 202, Medellín, Antioquia, Colombia
Email	viajesmaxitours@hotmail.com
Phone	+57 311 788 5599
WhatsApp	+57 311 744 7988

2. Bookings

You book by messaging us on WhatsApp at +57 311 744 7988 with these details for each traveler:

• Full name and ID or passport number.
• Your hotel or chosen meeting point.
• Mobile number with WhatsApp, including the country code.
• Preferred date and tour language.
• Minors: name, ID document and age.

Your booking is confirmed when we send you the confirmation message with the pickup time. You can book up to 24 hours before the tour, subject to availability. You are responsible for making sure the details you give us are correct.

3. Prices and payment

• Prices are in Colombian pesos (COP), are per person and include what is listed on each tour’s page. Anything listed as “Not included” is at your own expense.
• Rates for children and babies vary by tour and are listed in the FAQ on each tour page.
• The price that applies is the one we confirm to you on WhatsApp when you book.
• We do not charge deposits. You pay on the day of the tour, at pickup.

Payment methods

• Cash in Colombian pesos or in US dollars, at the day’s exchange rate. On the Río Claro Tour, only cash in pesos is accepted.
• Credit or debit card, with a 5% surcharge.
• Transfer to a Bancolombia account, only from Bancolombia accounts. We do not accept Nequi, Daviplata or Transfiya.

4. Cancellations and no-shows

24 hours’ notice or more	You cancel free of charge. Just let us know on WhatsApp.
Less than 24 hours’ notice, or if you do not show up	You must pay 50% of the tour price per person (no-show).

You must be at the pickup point at the confirmed time; we recommend arriving 10 minutes early. If you are not there on time and the group has to leave, it counts as a no-show.

5. Changes or cancellation on our part

We may change the order of the itinerary or the departure time, or reschedule the tour, due to weather, closures or restrictions at the destination, traveler safety, not reaching the minimum group size, or force majeure. If that happens, we will let you know as soon as possible and you can choose to reschedule or cancel with no penalty at all. If you had already paid us anything, we will refund the full amount.

6. Your responsibilities as a traveler

• Bring your ID or passport (a photo is enough on most tours).
• Review each tour’s conditions: permitted ages, effort level, and recommended clothing and footwear. For example, the Río Claro Tour is only for people aged 10 to 50.
• Tell us before the tour about any health or mobility condition we should know about.
• Minors must travel with a responsible adult.
• Follow the guide’s instructions and each destination’s rules, and be respectful of other travelers.
• Do not take part under the influence of alcohol or psychoactive substances.
• Do not bring pets.
• Look after your personal belongings; we recommend not bringing valuables.

7. Our responsibility

We are responsible for organizing the tour and providing the services offered, under the terms of Ley 300 de 1996, Decreto 1074 de 2015 and Ley 1480 de 2011. Services provided by third parties, such as parks, farms, museums and transportation companies, are also governed by each provider’s own conditions. The included medical assistance card provides coverage according to the conditions of the insurer that issues it. We are not liable for force majeure or acts of God, or for the loss of personal belongings in your care.

8. Protection of minors, wildlife and heritage

We also warn that, in Colombia, trafficking in wild flora and fauna and the removal or sale of cultural heritage property are prohibited under current environmental and heritage regulations. Do not remove plants, animals or objects from the places we visit.

9. Requests, complaints and claims

Write to us at viajesmaxitours@hotmail.com or on WhatsApp at +57 311 744 7988. We respond within 15 business days at most. If you are not satisfied, you can turn to the Superintendencia de Industria y Comercio (Colombia’s Superintendence of Industry and Commerce, the consumer protection authority).

10. Other provisions and governing law

• Intellectual property: the names Viajes Maxitours and Medellín Day Trip, and the site’s text, photos, videos and logos, belong to Inversiones Maxitours S.A.S. or are used with permission. Do not copy them without permission.
• Personal data: we handle it in accordance with our privacy policy.
• Changes: we may update these terms; the version published at the time of your booking applies.
• Governing law: these terms are governed by the laws of Colombia, without prejudice to the rights granted to you by the Estatuto del Consumidor.

Effective as of October 18, 2026. Last updated: October 18, 2026.